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| By Phone:
Call Toll Free Toll Free:
1-877-338-9392
We are open Monday through Friday from 9-5 pm EST. You can leave a message 24 hours a day |
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| By Fax:
Toll Free: 877-366-3678
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| By Snail Mail:
EcoSmartShades.com
8 Leroy Road, Williston, VT 05495 |
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Frequently Asked Questions...
Lifetime Warranty
We make each shade right here in our Vermont Factory to your exact specifications. All our shades are covered by a limited Lifetime Warranty. Check out the details of the EcoSmart warranty. It covers defects in materials or workmanship for as long as you own the product provided it is measured and installed correctly.
Each shade is manufactured to provide a lifetime of low maintenance service to you. If you need warranty service please e-mail us or call us TOLL FREE at 1-877-338-9392 and we will arrange for a repair or replacement as soon as possible.
Warranty Claim Shipping
Although the EcoSmart Limited Life Warranty excludes shipping and installation costs, we produce such exceptionally consistent quality that we are
able to pay for ground shipping both directions on all warranty work during the first year you own your shades. If you want quicker turnaround, just specify "next day" or "second day" air on your e-mail, and authorize us to charge the difference between that and the cost of ground shipping to your credit card.
Service
Although we are committed to low prices, we have built our
company on service. Please e-mail you questions to us (service@ecosmartshades.com). If you'd like to call us, we're open Monday through
Friday, 9 AM to 5 PM (Vermont time which is Eastern Standard Time). You will get to talk to a real live person! If you'd like to use good old snail mail, write us at EcoSmartShades.com, 8 Leroy Road, Williston, VT 05495 .
Returns and Exchanges
We custom manufacture each shade to your exact measurements. Since each shade is individually crafted, they are not returnable for any reason except warranty repair. Because of the quick turn around time we offer, there are no cancellations. To
avoid problems please follow the above instructions and measure carefully.
What is R-value?
R-Value is primarily used as a measure of comfort in winter and indicates a fabric's ability to reduce the flow of heat through it. The higher the R-value, the better its resistance to heat loss or gain. A double honeycomb cellular shade (like our EcoSmart line) with its high R-value has superb insulating values which can result in substantial energy savings, year after year. More info on R-Value...
What is Shading Coefficient?
Shading Coefficient is important in hot weather and indicates a fabric's ability to reduce heat flow from the outside through a window shade to inside your home. A shading coefficient of 0.35 means 65% of the heat stays outside. On a hot day, heat coming in through your windows can raise room temperature by 15-20 degrees and make your air conditioning work two to three times harder. A lower shading coefficient translates into less heat gain, more reflected heat, and lower cooling costs for you. More info on R-Value...
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