Frequently Asked Questions...

Lifetime Warranty

We make each shade right here in our Vermont Factory to your exact specifications. All our shades are covered by a limited Lifetime Warranty. Check out the details of the EcoSmart warranty. EcoSmart Shades have a limited lifetime warranty on fabric and workmanship. EcoSmart will cover any and all repairs for as long as you own your shades provided the shade is measured and installed correctly. This covers clutches, strings, fabric- pretty much everything except willful abuse. Please read warranty for complete details.

Each shade is manufactured to provide a lifetime of low maintenance service to you. If you need warranty service please e-mail us or call us TOLL FREE at 1-877-338-9392 and we will arrange for a repair or replacement as soon as possible.

Service

Although we are committed to the lowest prices anywhere, we have built our company on service. Please e-mail you questions to us at service@ecosmartshades.com. If you'd like to call us, we're open Monday through Friday, 9 AM to 5 PM (Vermont time which is Eastern Standard Time). You will get to talk to a real live person! If you'd like to use good old snail mail, write us at EcoSmartShades.com, 8 Leroy Road, Williston, VT 05495

Privacy Policy

Any information you give us, stays with us. We respect your privacy and do not rent or trade your name, address, e-mail address, phone number with anyone. You can rest assured that all information you provide, is kept strictly confidential. 

What is R-value?

R-Value is used as a measure of comfort in winter and indicates a fabric's ability to reduce the flow of heat through it. The higher the R-value, the better its resistance to heat loss or gain. A double honeycomb cellular shade (like our EcoSmart line) with its high R-value has superb insulating values which can result in substantial energy savings, year after year. More info on R-Value...

What is Shading Coefficient?

Shading Coefficient is important in hot weather and indicates a fabric's ability to reduce heat flow from the outside through a window shade to inside your home. A shading coefficient of 0.35 means 65% of the heat stays outside. On a hot day, heat coming in through your windows can raise room temperature by 15-20 degrees and make your air conditioning work two to three times harder. A lower shading coefficient translates into less heat gain, more reflected heat, and lower cooling costs for you. More info on shading co-efficient...

Handy How-To Documents

How to remove shades for repair or cleaning
Cord loop replacement
Cord lock replacement

Have a different Question?

Please call or email us.