Frequently Asked Questions...
Lifetime Warranty
We make each shade right here in our Vermont Factory to your exact specifications. All our shades are covered by a limited Lifetime Warranty. Check out the details of the EcoSmart warranty. EcoSmart Shades have a limited lifetime warranty on fabric and workmanship. EcoSmart will cover any and all repairs for as long as you own your shades provided the shade is measured and installed correctly. This covers clutches, strings, fabric- pretty much everything except willful abuse. Please read warranty for complete details.
Each shade is manufactured to provide a lifetime of low maintenance service to you. If you need warranty service please e-mail us or call us TOLL FREE at 1-877-338-9392 and we will arrange for a repair or replacement as soon as possible.
Warranty Claim Shipping
Although the EcoSmart Limited Life Warranty excludes shipping and installation costs, we produce such exceptionally consistent quality that we are
able to pay for ground shipping both directions on all warranty work during the first FIVE years you own your shades. If you want quicker turnaround, just specify "next day" or "second day" air on your e-mail, and authorize us to charge the difference between that and the cost of ground shipping to your credit card.
Service
Although we are committed to the lowest prices anywhere, we have built our
company on service. Please e-mail you questions to us at service@ecosmartshades.com. If you'd like to call us, we're open Monday through
Friday, 9 AM to 5 PM (Vermont time which is Eastern Standard Time). You will get to talk to a real live person! If you'd like to use good old snail mail, write us at EcoSmartShades.com, 8 Leroy Road, Williston, VT 05495
Free Samples
We cheerfully offer free samples so you can appreciate the beauty of our colors as well as the weight of our fabrics, which means your shades will look better, last longer and provide greater energy efficiency. Just fill out the form and we will ship the samples to you no charge. Color Accuracy
Although we do our best to portray colors accurately, actual colors will vary.
Many colors and subtle textures cannot always be shown on computer monitors, and computer monitors vary. Since all products are custom-made for you, and cannot be returned, if an exact color match is required, then please request free samples before placing your order. Remember also that dye lots may vary slightly between the sample swatch and the product you receive.
Privacy Policy
Any information you give us, stays with us. We respect your privacy and do not rent or trade your name, address, e-mail address, phone number with anyone. You can rest assured that all information you provide, is kept strictly confidential. Shipping
We offer free UPS ground shipping on orders in the continental US. Alaska and Hawaii are shipped via Air. Shipping prices are determined by method of shipping (ground, 2nd Day Air or Next Day Air) and the number of shades. Packaging and handling costs are included. Shipping becomes significantly less per shade, the more shades ordered. Please call for shipping quote for international orders.
Each shade is custom-made to your measurements and color choices. When your order is shipped we will send you an email with the UPS
tracking information. Prices are quoted in US dollars.
Shades over 96” wide do not qualify for our free shipping offer. Please contact us for more information.
Returns and Exchanges
We custom manufacture each shade to your exact measurements. Since each shade is individually crafted, they are not returnable for any reason except warranty repair. Because of the quick turn around time we offer, there are no cancellations. To
avoid problems please follow the above instructions and measure carefully.
Sales Tax
We collect 6% sales tax for orders (including shipping costs) shipped to Vermont. We collect an additional 1% sales tax for orders shipped to Burlington, Dover, Killington, Manchester, Middlebury, Rutland Town, South Burlington, Stratton, Williston, and Winhall (effective July 1, 2010), Vermont. This additional tax will not show on your order. We will add it to your credit card charge. If you have a question about this please call. We do not charge sales tax for any other
states.
Payment
All our shades are custom made, so we must have payment before we make a shade. We accept Master Card, Visa and Discover. All checks are accepted, but must be cleared by your bank before we will fabricate your shades. If you want to pay by check, we suggest that you use a cashier's check or a certified check. Our shopping cart server is secure and we never send your credit
card number via e-mail. However, if you would prefer, you can fax your order to us TOLL FREE at 1-877-338-9392 , or mail it to EcoSmartShades.com, 8 Leroy Road, Williston, VT 05495.
What is R-value?
R-Value
is used as a measure of comfort in winter and indicates a fabric's ability to reduce the flow of heat through it. The higher the R-value, the better its resistance to heat loss or gain. A double honeycomb cellular shade (like our EcoSmart line) with its high R-value has superb insulating values which can result in substantial energy savings, year after year. More info on R-Value...
What is Shading Coefficient?
Shading Coefficient
is important in hot weather and indicates a fabric's ability to reduce heat flow from the outside through a window shade to inside your home. A shading coefficient of 0.35 means 65% of the heat stays outside. On a hot day, heat coming in through your windows can raise room temperature by 15-20 degrees and make your air conditioning work two to three times harder. A lower shading coefficient translates into less heat gain, more reflected heat, and lower cooling costs for you. More info on shading co-efficient...
Handy How-To Documents
How to remove shades for repair or cleaning
Cord loop replacement
Cord lock replacement
Have a different Question?
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